FAQs

Delivery

  • We are shipping through Canada post.

  • Depending on your location and what option you choose, delivery time may differ. You can check the estimated delivery time when you check out.

Shipping

  • We deliver within Canada.

  • The main office is located in Vancouver, BC.

  • Depending on your location and what option you choose, delivery time may differ. You can check the estimated delivery time when you check out.

Missing package

  • If your package does not arrive promptly, it might be held by customs or your local post office. Please check them out first, and if the parcel is still nowhere to be found, feel free to reach out to us.

Exchange & Returns

  • If you are ordering from outside BC province, then the products can not be exchanged or returned.

  • We are offering this facility only within British Columbia.

  • For further details, please contact us at kawai.kpop21@gmail.com.

Customization

  • If you provide us with the pictures, we can print them in polaroid photocards for you; however, the quality depends on the image you provide us.

Payment Methods 

  • Google Pay

  • Visa or Master Card

  • Debit Card

  • Paypal

  • Apple Pay